WHAT WE DELIVER

If you have ever heard of or experienced patient no-shows, late payments, or on-site staff burnout, then your clinical research data is at risk. Well, we have a solution for this!

You see, by offering purpose-built participant logistics and reimbursement services, NeSPaT proactively prevents what can interrupt and/or suspend clinical trials before such problems arise. From scheduling, to travel, to timely payments, NeSPaT delivers what your protocol depends on: reliability, compliance and operational efficiency.

On Time, Every Time. Compensation for study volunteers is securely processed within 48 hours, which:

  • Eliminates frustration and reduces dropouts caused by delayed reimbursements
  • Supports multiple payment methods, including direct payments to participant accounts, reloadable cards, and e-wallets
  • Provides a full trail for auditing purposes, and ensures compliance with FMV (Fair Market Value) guidelines

We deliver patients to each study site on time, well-prepared and ready for their visit, which:

  • Reduces no-show rates and late arrivals through coordinated transportation
  • Ensures that patients arrive in accordance to all required procedures and protocol guidelines
  • Enhances retention rates by removing the burden of and care for travel from the participants

24/7 Support with respect to Logistics. Around-the-clock availability keeps your trial running smoothly in regard to:

  • Live support for participants and sites across all worldwide time zones
  • Rapid human response to timely travel issues, payment questions, or schedule changes
  • Our proactive monitoring and escalation protocols that minimize any disruptions

Secure and Compliant:

  • We ensure confidentiality, data security, and transparency in data collection and processing at every stage
  • We offer real-time visibility in regard to visit compliance and patient engagement metrics
  • We ensure that secure integration occurs with sponsor/CRO systems for streamlined oversight

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Simplify Clinical Trial Logistics with NeSPaT

OUR PARTNERS

From global sponsors to local sites, NeSPaT partners with key stakeholders to simplify logistics, improve outcomes, and elevate the participant experience.

NeSPaT DELIVERS: Operational Certainty.

We reduce variability, improve compliance with respect to the visit, and scale your delivery with a trusted logistics and reimbursement partner.

You’ve built the protocol, now it’s about execution. NeSPaT helps CROs minimize the amount of missed visits, reduce strain on your staff, and keep participants compliant and reimbursed, doing so without the typical manual burden. Our platform plugs seamlessly into your workflow to enhance trial retention and support real-time operational oversight.

Workflow for CRO

Qualification process
Assessment of NeSPaT is conducted to ensure compliance with your requirements
MSA signing process
The Master Service Agreement (MSA) is negotiated and signed
Budgeting
Request received, cost estimated, and budget prepared and approved.
Contracting
Preparation and signing of the work order
Informing sites
We receive the site contact list and send usage instructions to the appropriate reps.
Order receipt
and processing
We receive and process orders from Sites.
Monthly reporting
We provide detailed reports for each protocol.
Invoicing
After reviewing and approving the report, we send invoices for payment

Assessment of NeSPaT is conducted to ensure compliance with your requirements

The Master Service Agreement (MSA) is negotiated and signed

Receiving a request for a specific protocol, creating a cost estimate, and preparing and approving the budget

Preparation and signing of the work order

We receive the Site contact list and reach out to the responsible site representatives, providing instructions on how to use our services

We receive and process orders from Sites

We provide detailed reports for each protocol

After reviewing and approving the report, we send invoices for payment

NeSPaT DELIVERS: Trial Integrity at Scale.

Confidently hit your milestones and preserve data quality with participant-first logistics and real-time operational visibility.

Clinical trials do not fail because of science, they fail because of operations. Missed visits, late reimbursements, and site staff burnout lead to costly delays and missing data. NeSPaT streamlines participant logistics and payments, ensuring visit compliance and site productivity across your portfolio. Protect your timeline. Strengthen your data. Deliver on your endpoints.

For Patient Travel Site & Patient

1. Get Instructed
NeSPaT coordinators contact Sites at protocol initiation with instructions and required forms.
2. Place Order
Site staff place orders via email, web account, telephone or messengers.
4. Get Confirmed
Site reconfirms participant-approved version and gets confirmation online or via email/messenger.
3. Travel Arranging
NeSPaT coordinator contacts the Patient to discuss travel arrangements.
5. Travel Confirmation
The patient reviews and approves the finalized travel plan and receives the travel documents.
7. Get The Patient
The patient is in the Site guaranteed and on time.
6. Traveling
The patient is informed of the pickup time and location by the driver the day before departure. NeSPaT provides 24/7 support.

Upon protocol initiation, Sites are contacted by NeSPaT coordinators and provided with instructions and documents (Bank,Reimbursement and Consent forms).

Site staff place orders via email, web account, telephone or messengers.

Receiving a request for a specific protocol, creating a cost estimate, and preparing and approving the budget.

The Site reconfirms the version approved by the participant Receives confirmation in the web account (optionally via email or messenger).

The Patient receives and approves the finalized travel plan. The Patient receives travel documents.

The Patient receives information (a phone call or SMS) about the pick-up time and place the day before departure directly from the driver. NeSPaT provides 24/7 support to the Patient throughout the trip.

The patient is in the Site guaranteed and on time.

NeSPaT DELIVERS: Fewer Fires to Fight or put out.

We handle patient travel, reminders, and payments, allowing you to focus on research, not logistics.

When participants miss visits or show up unprepared, it is generally your team that has to pick up the slack. NeSPaT removes that pressure by handling travel, visit reminders, and reimbursements, allowing coordinators to focus on care, not logistics. As a result, you will reduce burnout, improve retention, and run smoother studies.

Workflow for Reimbursement
Site & Patient

1. Get Instructed
NeSPaT coordinators contact Sites at protocol initiation with instructions and required forms.
3. Place Order
Site staff place orders via email, web account, telephone or messengers.
2. Complete Forms
Patients fill out consent and bank forms, with help from the Site Coordinator if needed.
4. Get Paid
Within 2 business days the Patient receives requested amount to their bank account
5. Get Confirmed
Receives confirmation in the web account (optionally via email or messenger)

Upon protocol initiation, Sites are contacted by NeSPaT coordinators and provided with instructions and documents (Bank,Reimbursement and Consent forms).

Patients complete the initial forms (consent and bank details form). Site Coordinator may help them.

Site staff place orders via email, web account, telephone or messengers.

Within 2 business days the Patient receives requested amount to their bank account.

Receives confirmation in the web account (optionally via email or messenger).

NeSPaT DELIVERS… A Smoother Trial Experience.

From transportation to prompt payments, we make it easier to show up and stay engaged. Participating in a clinical trial should not be stressful. NeSPaT helps get your patient to appointments on time, keeps you informed every step of the way, and ensures that each patient is reimbursed quickly, allowing the patient to focus on their health, not logistics.

About NeSPat

Since 2013, NesPaT has evolved, becoming a leading provider of participant services for clinical trials, combining digital innovation with personalized logistics to drive optimal participant engagement. Persistence and a human-focused approach have enabled NesPaT to achieve:

80% of the market
share in Ukraine

Patient Trips and Reimbursements | About NesPat

Rapid expansion across 10+ countries in Europe

Market Share | About NesPat

Over 250,000 patient trips and reimbursements processed across Europe and the Americas

Rapid Expansion | About NesPat

These results have inspired us to tackle the U.S. market, where we recognize challenges that may not be apparent to local providers. As a result, a mass-market American service in Europe often struggles due to client dissatisfaction. NeSPaT plans to and will leverage its built-in service standards to help American companies enter the European market seamlessly and successfully, establishing NeSPaT as a strong presence in the U.S. market.

Let’s Connect

If our consistent, passionate commitment to exceptional client service resonates with you, and you plan to or are launching a new trial, for such support for ongoing operations, NeSPaT is here and ready to help. Reach out to us for a personalized proposal or to learn more about how we can simplify your participant logistics.

Reviews about us

    • “Your company helps to conduct clinical trials in accordance to all required timelines with no violation”
      Olha O., IQVIA

Our contacts

701 Brazos St., Austin, TX 78701

312-940-7347

[email protected]

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